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Background Advantage

Optimal Intelligence is Licensed under the CDCA, with the BSIS with a current and in good standings license number: 27655. The County of Alameda has approved OI as a Licensed and Bonded Process Server for California with Badge number: 1109. All employees either have a minimum of a four year diploma or at least 5 years of Law Enforcement. Many of our Operatives have a very high level Security Clearance through the Federal Government.

Optimal Intelligence, is a licensed, Insured and bonded Investigative firm. It is important to remember that it is a Misdemeanor to "knowingly" hire an Investigator who is not Licensed and can carry a $5,000 fine and 1 year in prison, the same fine is assessed to an unlicensed Investigator. In addition, Public Attorney's can assess an injunction and fine unlicensed activity of $10,000 plus fee's.

Below is a list of FAQ's...

We are aware that hiring an Investigative Firm might be a rare occurrence and you might want to gather more information prior to engaging our firm. Know that we are available to discuss your unique situation with you, in a confidential, professional manner. Whether you are a Fortune 100, a Law Firm or individual, we have performed over 1,300 cases in the past decade and are positioned to navigate you through this process.



Will my case be handled in a confidential manner ?

Yes, completely private and confidential.


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Is it legal ?

Yes. OI works 100% under the strict guidelines that govern our industry. We are keenly aware of Federal, State and local laws.


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How long does it take ?

Prior to engaging in our services, we will provide a detailed account of what you can expect during your investigation. Our Operatives can be deployed within minutes of the request.


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What are your payment terms and methods ?

We request a retainer fee prior to engaging in our services. We request full payment to be received within 30 days after receiving our invoice. We can provide a payment method upon request.


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What guarantee is there ?

We normally meet and exceed the written and verbal expectations of our clients. However, it is not possible to guarantee the outcome of any case.


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How do you find people ?

We utilize an extensive database to accurately locate people, property and assets. We utilize cutting edge technology and traditional investigative techniques.


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What information do you need ?

Please see our "Service Request" page.


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How soon can you start ?

Upon verbal or written request, we will commence our efforts within 8 hours of receiving the case. If there is a "Rush" request, we can deploy an Operative within a matter of minutes.


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What areas do you cover ?

OI is licensed in the states of California and Hawaii.


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What hours do you work ?

We are available at the toll free number 24/7. Our office hours are M-F 9-4.


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Will my partner find out that I'm checking on them ?

We provide a professional and confidential investigation on every case. Our Operatives are highly trained and utilize the latest technology.


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I can't communicate normally, is this a problem ?

No, we provide our client's with an SSL secured Extranet Portal that will enable you to track your case and communicate your needs online.


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How do your details appear on my credit card statement ?

We utilize Paypal for our online transactions. "Paypal" is listed as the charge, however please contact Paypal for further verification.


FOR A FREE CONSULTATION CALL US TOLL-FREE (877)700-OIPI(6474)